Terms & Conditions

Terms & Conditions

Last updated: 30 January 2026

Welcome to Alif Cars and Travelers. By booking or using our taxi and private-hire services, you agree to the following terms and conditions.

1. General Information
   Alif Cars and Travelers provides private-hire transport services within the United Kingdom. All bookings are accepted subject to these Terms and Conditions.
2. Bookings
   • Bookings can be made online, by phone, or by email.
   • The person making the booking must ensure all details (pick-up time, location, number of passengers, luggage, etc.) are correct.
   • Prices quoted at the time of booking are based on the information provided. Additional charges may apply if the journey changes.
3. Payments
   • Payments can be made by cash, debit/credit card, or online payment (including Apple Pay, PayPal, etc.).
   • All fares are quoted in GBP (£) and include VAT where applicable.
   • Waiting time and parking charges may apply for airport or station collections.
4. Cancellations and Refunds
   • Cancellations made at least 2 hours before pick-up time are fully refundable.
   • Late cancellations or no-shows may be charged in full.
   • Refunds (if applicable) will be processed within 5–10 business days.
5. Delays and Liability
   • We always aim to arrive on time, but we are not liable for delays caused by traffic, weather, or unforeseen circumstances.
   • Alif Cars and Travelers is not responsible for any loss, damage, or missed flights due to delays outside our control.
6. Passenger Conduct
   • Passengers must wear seatbelts and follow the driver’s safety instructions.
   • Smoking, vaping, or consumption of alcohol/drugs is strictly prohibited in vehicles.
   • The company reserves the right to refuse service to any person under the influence or behaving abusively.
7. Luggage
   • Passengers are responsible for their personal belongings.
   • The company accepts no liability for loss or damage to luggage or personal items left in vehicles.
8. Airport Transfers
   • Passengers must allow sufficient time for airport transfers, considering traffic and check-in times.
   • The company monitors flight arrivals, but waiting charges may apply after a reasonable grace period.
9. Child Seats
   • Child seats can be provided upon request during booking.
   • Parents/guardians are responsible for ensuring correct use and installation.
10. Data Protection
    • Personal information is collected solely for booking and communication purposes and handled in compliance with the UK Data Protection Act 2018 and UK GDPR.
    • We do not share customer data with third parties except as required by law.
11. Complaints
    • Any complaints should be sent to info@alifcarsandtravelers.com within 7 days of travel.
    • We will investigate and respond promptly.
12. Under-Age Passengers
    • Passengers under the age of 16 must be accompanied by a responsible adult (18+), unless otherwise agreed in advance in writing.
    • Alif Cars and Travelers does not provide a child-minding or supervision service. Drivers are responsible only for transportation, not supervision or care.
    • Children under 12 years old must use an appropriate child seat where legally required. These must be requested at the time of booking.
    • The company reserves the right to refuse service if a child is not accompanied, or if suitable child seating is not available.
    • The person making the booking accepts full responsibility for the child’s safety and behaviour during the journey
13. Governing Law
    These Terms and Conditions are governed by the laws of England and Wales