💳 Refund Policy

Last updated: 1 November 2025

At Alif Cars and Travelers, we aim to provide reliable and professional private-hire transport. This Refund Policy explains when and how refunds may be issued.

  1. Cancellations by Customer
    • Bookings cancelled at least 2 hours before the scheduled pick-up time are fully refundable.
    • Cancellations made less than 2 hours before pick-up may be charged in full.
  2. No-Shows

If the passenger fails to show up at the confirmed pick-up point without notice, the fare will not be refunded.

  1. Vehicle or Driver Issues

If we are unable to provide the booked service due to an internal issue (e.g. vehicle breakdown), a full refund will be issued or an alternative arrangement will be offered.

  1. Payment Processing

Refunds are returned using the original payment method within 5–10 business days, depending on your bank or payment provider.

  1. Contact

To request a refund, please email info@alifcarsandtravelers.com with your booking reference and reason for cancellation.